FREE REPORT: 3 Actions to Double Your Efficiency at Work

→ To get your FREE REPORT, click here

→ UNIQUE CHANGE MANAGEMENT WORKSHOP
in-company and truly tailor-made. Info here

Kill bad habits [2]: analyse our wrongdoings, learn, teach, activate

Please read “Kill bad habits” before starting to read this post.

Excerpt from the post “Kill bad habits”:
[2] Ignoring “It takes months to get a customer. Seconds to lose one” while expressing strong disagreement with a customer.

Lack of self-control, excessive ego demonstration, poor listening: all this leads to incoherent attitudes that a customer is not willing to decrypt as they transmit bizarre messages as bizarre as the picture below that I just "created" for you:

Customers are not willing to invest energy and time to understand why a supplier is mishandling, ignoring or neglecting them.

Interestingly enough, we are perfectly able to analyze when, why and how a customer left us and switched to competition. Or when, why and how quality staff left without really saying why. Or when, why and how investments failed to meet expected returns.

But we rarely go the crucial next steps.

→ Do you take these "crucial next steps"?

Do the unpassionate analysis

Black on white

Learn the lessons

Teach others

Activate the changes in your attitudes

Interested in improving your efficiency of generating expected results? Click here.

___________________________________

Other articles on EFFICIENCY:
 

Kill bad habits

Kill bad habits [1]: choosing between working hard or working smart

Kill bad habits [2]: analyse our wrongdoings, learn, teach, activate

Kill bad habits [3]: strengthen your meeting practices

Kill bad habits [4]: listening, listening versus talking, talking

All texts and pictures COPYRIGHT © 2005-2010, I&C LLC. All rights reserved.
SmilingResults is offered by I&C LLC. We are based in Ottawa, Ontario, Canada.